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SOUTHWEST AIRLINES HAWAII CUSTOMER SERVICE FULL

We are making additional investments to attract and retain talent, including our recent decision to further raise our starting hourly pay rates from $15 per hour to $17 per hour. We met our 2021 hiring goals, and we are planning to add at least 8,000 Employees this year. Over the last two weeks we have returned to solid operational performance like we experienced over the holidays in fourth quarter 2021. The Omicron variant significantly impacted our available staffing beginning in early January 2022, and we temporarily extended incentive pay for Operations Employees through early February 2022, as we strive to maintain sufficient available staffing and minimize flight cancellations. 'We are experiencing higher unit cost inflation in 2022 as we continue to navigate the pandemic. With COVID-19 cases trending downward, the worst appears to be behind us, and we are optimistic about current bookings and revenue trends for March 2022. While we made significant progress in 2021, the Omicron variant has delayed the demand improvement we were previously expecting in early 2022. I am supremely honored and privileged to have served Southwest as CEO for 18 years, and I look forward to continuing to be a part of the Team as Executive Chairman.'īob Jordan, Executive Vice President and Incoming Chief Executive Officer, stated, 'Despite our fourth quarter profit, we had a challenging start to 2022 as we continue to recover from the pandemic. I have the utmost confidence in Bob, our Leadership Team, and the People of Southwest to lead the Company forward and execute a solid strategy. Since our announcement last June, Bob has been hard at work on the transition and is well-prepared to take on this important role. 'On February 1st, Bob Jordan will become the 6th CEO of Southwest. Southwest was, once again, named to FORTUNE's 2021 list of the World's Most Admired Companies-a testament to our People-and I am pleased we were able to accrue $230 million of profitsharing in 2021 for their benefit. Our Employees' resilience, teamwork, and care for Customers and one another has been a marvel to watch. 'We celebrated our 50th anniversary in 2021, opened 14 new airports, returned the Boeing 737 MAX (MAX) back into service, completed our launch of industry-standard corporate bookings through multiple Global Distribution System (GDS) platforms, and implemented a new maintenance record-keeping system-to name just a few major accomplishments despite the pandemic. While we continue to manage through an incredibly challenging operating environment, we made much progress in our recovery in 2021 and are well-positioned for future growth with our industry-leading balance sheet.

Our fourth quarter 2021 cost performance was in line with expectations, which included hiring thousands of new Employees. We also generated incremental revenue from our new co-brand credit card agreement secured in December 2021 with Chase Bank USA, N.A. Leisure travel demand was strong, particularly during the holidays, and business revenues continued to recover compared with 2019 levels. Kelly, Chairman of the Board and Chief Executive Officer, stated, 'We ended 2021 on a high note with our first quarterly profit, excluding special items, since fourth quarter 2019 before the COVID-19 pandemic began. Ended 2021 with liquidity 2 of $16.5 billion, well in excess of debt outstanding of $10.7 billion.

SOUTHWEST AIRLINES HAWAII CUSTOMER SERVICE FULL

Excluding special items, full year net loss of $1.3 billion, or $2.15 loss per diluted share.

Full year net income of $977 million, or $1.61 per diluted share, driven by a $2.7 billion offset of salaries, wages, and benefits expenses related to the receipt of Payroll Support Program (PSP) proceeds under the Consolidated Appropriations Act, 2021 and the American Rescue Plan Act of 2021.

Excluding special items 1, fourth quarter net income of $85 million, or $0.14 per diluted share.

Fourth quarter net income of $68 million, or $0.11 per diluted share.

(NYSE: LUV) (the 'Company') today reported its fourth quarter and full year 2021 financial results: DALLAS, Jan. 27, 2022 /PRNewswire/ - Southwest Airlines Co.

Southwest airlines hawaii customer service